Privacy policy

Last updated: May 21, 2026

RAWFACE Skin operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). RAWFACE Skin is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and protect your personal information when you visit, use, or make a purchase using the Services or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your information is handled.

Our Privacy Commitment: We collect your personal information solely to operate RAWFACE Skin and fulfill your orders. We do not sell, rent, trade, or share your personal information with third parties for marketing, advertising, or any commercial purpose. Your information belongs to you — we use it only to serve you.

Personal Information We Collect

We collect only the information necessary to provide you with our Services. This may include:

  • Contact details including your name, billing address, shipping address, phone number, and email address.
  • Financial information including payment card details and transaction information. Payment processing is handled securely by Shopify's payment infrastructure — we do not store your full card numbers.
  • Account information including your username, password, and preferences, if you create an account.
  • Order information including items you purchase, return, or exchange, and your order history.
  • Communications with us including messages you send us through customer support or contact forms.
  • Device and usage information including your IP address, browser type, and how you navigate our website, collected automatically to keep the Services functioning properly.

How We Collect Information

  • Directly from you when you place an order, create an account, or contact us.
  • Automatically through cookies and similar technologies when you visit our website (see Cookies section below).
  • Through Shopify as our e-commerce platform provider, which processes transactions and stores order data on our behalf.

How We Use Your Information

All information we collect is used exclusively to operate RAWFACE Skin and serve you. Specifically, we use your information to:

  • Process and fulfill your orders, including arranging shipping and handling returns or exchanges.
  • Communicate with you about your orders, account, or customer support inquiries.
  • Send you promotional emails about RAWFACE Skin products and offers (you may opt out at any time).
  • Maintain the security of our website and prevent fraud.
  • Comply with applicable legal obligations.

We do not use your information to build advertising profiles, target you with third-party ads, or for any purpose unrelated to operating RAWFACE Skin.

Cookies and Tracking Technologies

Our website uses cookies — small data files stored on your device — to keep the Services functioning properly. The cookies we use include:

  • Essential cookies — required for core functionality such as keeping items in your cart and maintaining your session.
  • Analytics cookies — help us understand how visitors use our website so we can improve it. This data is used internally only.
  • Preference cookies — remember your settings and choices.

We do not use advertising or tracking cookies to serve you third-party ads or share your browsing behavior with outside companies. You can control cookies through your browser settings, though disabling essential cookies may affect how the site functions.

How We Protect Your Information

We take the security of your personal information seriously. We take reasonable technical and organizational measures to protect your data from unauthorized access, use, alteration, or disclosure. Your information is stored within Shopify's secure infrastructure. Payment transactions are encrypted using industry-standard SSL technology.
However, no method of transmission over the internet is 100% secure. We recommend you do not share sensitive information through unsecure channels.

Information Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, maintain your account, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we securely delete or anonymize it.

Relationship with Shopify

Our store is hosted by Shopify, which processes and stores order and payment data as part of providing the e-commerce platform we use. Shopify operates as a service provider on our behalf — not as an independent recipient of your data for their own marketing purposes. To learn more about how Shopify handles personal information, visit the Shopify Consumer Privacy Policy or the Shopify Privacy Portal.

Third Party Websites and Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. If you follow a link to an external site, we encourage you to review their privacy policy before providing any personal information.

Children's Privacy

Our Services are not directed at children under the age of majority in their jurisdiction. We do not knowingly collect personal information from minors. If you believe a child has provided us with their personal information, please contact us and we will promptly delete it. We do not sell or share personal information of individuals under 16 years of age.

Your Rights and Choices

Depending on where you live, you may have the following rights regarding your personal information:

  • Right to Access. You may request a copy of the personal information we hold about you.
  • Right to Delete. You may request that we delete your personal information.
  • Right to Correct. You may request corrections to inaccurate information we hold about you.
  • Right to Portability. You may request that we provide your personal information in a portable format.
  • Unsubscribe from Marketing. You may opt out of promotional emails at any time using the unsubscribe link in any email we send. We may still send transactional emails (such as order confirmations) after you opt out.
To exercise any of these rights, please contact us at the email address below. We will not discriminate against you for exercising your rights. We may need to verify your identity before processing your request.

Canadian Privacy Rights (PIPEDA / Alberta PIPA)

As a business based in Alberta, Canada, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta's Personal Information Protection Act (PIPA). Under these laws, you have the right to access the personal information we hold about you, to request corrections, and to withdraw consent to our collection or use of your information at any time (subject to legal or contractual restrictions and reasonable notice). To exercise these rights, please contact us at the email address below.

You may also file a complaint with the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner of Alberta.

United States Privacy Rights

If you are a U.S. resident, you may have additional rights under your state's privacy laws.

California Residents (CCPA / CPRA)
California residents have the right to know what personal information we collect about them, request deletion of that information, request corrections, and opt out of the "sale" or "sharing" of personal information. We do not sell your personal information and we do not share it with third parties for cross-context behavioral advertising. You will not be discriminated against for exercising your California privacy rights. To submit a request, please contact us at the email below.
Residents of Other U.S. States
Residents of Virginia, Colorado, Connecticut, Texas, and other states with comprehensive privacy laws have similar rights to access, correct, delete, and port their personal information. To exercise any of these rights, please contact us at the email below and we will respond within the timeframe required by your state's law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated policy on this page and update the "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or would like to exercise any of your rights, please contact us:

RAWFACE Skin
michael@rawfaceskin.ca